User Experience Researcher

Tokyo, Japan

Our work aims to understand the people who will use our products, gleaning insights to drive product direction and strategy. Our methods range from generative to evaluative, ethnography to experimentation, and involve close collaboration between researchers and our cross-functional partners. As we scale the team, we're looking for teammates with a range of expertise from specialists to methodological generalists, with skills in qualitative and quantitative research methods. For this position, we are looking for experienced researchers with strong skills in a range of qualitative research methods. The right candidates will be excellent communicators, knowledgeable about product development and design, curious about the relationship between technology and society, comfortable in a fast-moving organization, excited to collaborate, and passionate about understanding and helping people. If this sounds like you, come join us as we work to solve complex and meaningful problems for people around the world!

Responsibilities

  • Work closely with product teams to identify research initiatives, particularly in the APAC market
  • Design hypotheses and lead studies that examine both user behaviour and attitudes
  • Generate actionable insights that both fuel ideation and evaluate product experiences
  • Conduct research using a wide variety of qualitative methods and a subset of quantitative methods, such as surveys
  • Communicate results and illustrate suggestions in compelling and creative ways
  • Act as a thought leader in the domain of research, while advocating for the people who could use our products
  • Work closely with cross-functional partners (product management, data science, analytics, business, design, engineering, etc.) to identify and prioritize knowledge gaps in our understanding of the Facebook experience and design research that uniquely contributes to solving for those knowledge gaps

Minimum Qualifications

  • Fluency in Japanese and English languages and understanding of Japan and APAC market
  • Bachelors, Masters, or PhD in human behaviour related fields (Computer Science, HCI, Experimental Psychology, Sociology, Information Science, Political Science, etc.)
  • 2+ years experience in applied product research
  • Ability to create a research plan including logical formulation of a research hypothesis.
  • Basic understanding of quantitative, behavioral analysis and statistical concepts
  • Ability to ask, as well as answer product and user experience related questions
  • Experience with a range of qualitative methods including but not limited to interviews, contextual inquiry, concept testing, and diary studies
  • Ability to handle complex information and adapt to a changing environment
  • Ability to communicate research results to cross-functional stakeholders with data storytelling, presentation slides, and storytelling

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities — we're just getting started.

Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, genetic information, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

If you need assistance or an accommodation due to a disability, you may contact us at accommodations-ext@fb.com.