Helping You Understand What’s Going On with Your Account

October 11, 2021

Update on June 23, 2023: We recently made updates to our Account Status tool to add new visibility into when Instagram may place certain restrictions on your account. Instagram may restrict certain features available to your account if it appears that the account is not following Community Guidelines or our Terms of Use. You can now see when some features on your account may be restricted and, if you think we made a mistake, take action to appeal or resolve the issue. Learn more about how to access.

Update on April 25, 2023: We are making changes to Account Status to provide you with more transparency about our policies and how your account may be impacted. Now, in addition to seeing if your content may be eligible to be recommended to non-followers in places like Explore, Reels and Feed Recommendations, you can now also see if your account is eligible to be recommended in places like Search or Suggested Accounts. This means greater transparency into where both your content and accounts are eligible for recommendation, with the ability to edit the content or appeal for re-review.

Update on Dec 7, 2022: We’re expanding Account Status to help people with professional accounts understand if their account’s content is eligible to be recommended to non-followers, and what they can do if it’s not. With this update, you can:

  • Check if your account’s content can be recommended: See if your content may be eligible to be recommended to non-followers in places like Explore, Reels and Feed Recommendations.
  • Understand issues: If your account’s content is not eligible to be recommended, you can see a sample of content or components of your profile that may go against our Recommendations Guidelines and any content that has been removed for violating our Community Guidelines.
  • Fix problems: Edit or delete posts that may go against our Recommendations Guidelines. You can also request for our review team to take another look if you think we made a mistake.

We know that, for many creators, having Instagram recommend your content is a great way to reach new fans and grow your audience. That’s why it’s important to us that creators understand our guidelines and are able to know if something they’ve posted or have in their profile may be impacting their reach to non-followers. It’s also why we’re introducing the ability to disagree with our decision so our review team can take another look as quickly as possible and we can continue to improve our detection technology.

With these updates, we want to help you understand issues with your account and better explain how our systems and rules work. We’re continuing to improve Account Status to cover more areas (like Search and Suggested Accounts), and add more ways for you to understand and fix issues that may affect how you reach non-followers.

You can visit Account Status by tapping into Settings, tapping Account, and then tapping Account Status.

Original post, October 11, 2021: We’re committed to sharing more information about the nuts and bolts of Instagram, and we recently published posts on how our algorithms work and how Search works. Today we’re announcing two new features to help give people more information about Instagram outages and their account status, directly in the app.

Telling you when something goes wrong on Instagram

Through conversations with our community and extensive research, we know how confusing it can be when temporary issues happen on Instagram. When they impact engagement or distribution, we also know that it can lead people to think that the problems are unique to them, based on what they post. That lack of clarity can be frustrating, which is why we want it to be easier to understand what’s going on, directly from us.

We’re testing a new feature that will notify you in your Activity Feed when we experience an outage or technical issue, and when it is resolved. We won’t send a notification every single time there is an outage, but when we see that people are confused and looking for answers, we’ll determine if something like this could help make things clearer. This test will run in the US and go on for the next few months. Just like any experiment, this may be something we roll out more widely, but we want to start small and learn. And if it makes sense to, we’ll expand to more people.

Account Status

Last year we introduced Support Requests to give people more information about anything they previously reported on Instagram – posts, comments, profiles – and to let people know if anything they posted went against our Community Guidelines.

We’re making changes to make it even easier to know what’s going on with your account, in a new tool called “Account Status”. Account Status will be your one-stop shop to see what’s happening with your account and content distribution.

We’ll start by making it easier for people to know whether their account is at risk of being disabled. In the coming months, we plan to add more information to this tool, giving people a better sense of how their content is being distributed and recommended across different parts of Instagram.

If you think we’ve made a mistake, you’ll also be able to appeal by hitting “Request a Review” directly from your Account Status.

We’ll be sharing more about both these features over time, so make sure to look out for updates.